About the role#
This is a Support Operations internship focused on delivering high-quality customer experiences during a period of growth. You will manage Tier 1 and Tier 2 support tickets to ensure users receive timely assistance, allowing the core team to focus on infrastructure and automation. This position requires ownership of your queue and the ability to synthesize user feedback into actionable insights for the product and engineering teams.
What you'll do#
- Manage Tier 1 and Tier 2 support tickets, maintaining a first reply time of under 10 minutes.
- Maintain high customer satisfaction scores through clear and accurate communication.
- Identify and synthesize patterns in inbound support volume to relay feedback to operations, product, and engineering teams.
- Shadow senior team members on complex tickets and escalate issues when necessary.
- Contribute to the maintenance and improvement of internal support resources and documentation.
What you'll need#
- Genuine knowledge of prediction markets and familiarity with trading concepts.
- Strong written communication skills with the ability to explain complex financial or operational concepts clearly.
- A balance of big-picture thinking and attention to detail.
- Ability to work collaboratively and take ownership of tasks.
- Academic background in Finance, Economics, Business Administration, Communications, or Marketing.
Location & details#
- Location: New York, New York.
- Term: Fall 2026.
- Modality: On-site.
- Employment: Full-time, paid position.
- Sponsorship: Not available.
About Kalshi
Kalshi operates a federally regulated exchange for event contracts. Based in New York, the company allows traders to take positions on the outcomes of future events. It was founded in 2019 and currently maintains offices in New York and San Francisco. The firm is backed by investors including Sequoia, Henry Kravis, Charles Schwab, and Y Combinator.
How to get in at Kalshi
Applying to Kalshi early provides a distinct advantage, as recruiters often review the first wave of candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first and get seen before the pile grows. Reaching out to the right person is often more effective than submitting an application into a general queue. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
