About the role#
This position provides personalized support to Mandarin-speaking students and families. You will act as a primary point of contact for guidance and help build trusted relationships throughout the academic journey. The role involves managing administrative tasks, onboarding new families, and adapting processes for the Chinese market. You will work closely with academic, sales, and product teams to resolve challenges and improve support systems.
What you'll do#
- Provide personalized support to students and parents through email, phone, and video calls.
- Manage administrative processes such as subject changes, withdrawals, and re-enrolments.
- Lead and improve onboarding processes for students and families.
- Organize orientation sessions and conduct regular check-in calls.
- Maintain accurate student information across internal systems.
- Collaborate with internal teams to resolve student issues and improve support efficiency.
- Adapt support processes to meet the needs of the Chinese market.
What you'll need#
- Fluency in written and spoken Mandarin and English.
- Ability to communicate clearly and professionally with students, parents, and colleagues.
- Strong interpersonal skills and the ability to build rapport.
- Excellent problem-solving abilities and a focus on practical solutions.
- Ability to work independently and manage multiple tasks in a remote environment.
- High level of technological confidence and willingness to learn new systems.
- Strong organizational skills and attention to detail.
- Ability to remain calm and resilient under high workloads.
- Empathetic approach to student and family needs.
- A collaborative mindset and openness to feedback.
Location & details#
- This is a full-time, remote position.
- You must be available Tuesday through Saturday from 1:00 PM to 10:00 PM China Standard Time.
- You should be available for one additional meeting per week outside of these hours to accommodate international team collaboration.
About Jobgether
Jobgether operates an internet marketplace platform for senior professionals. The company focuses on the remote job market and provides career navigation tools. It was founded in 2020 and maintains its headquarters in Brussels. The organization employs approximately 482 people.
How to get in at Jobgether
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