About the role#
As a Co-Op Package Consultant, you will support Microsoft Dynamics 365 Customer Engagement implementation and configuration projects. You will work within a consulting team to assist public sector clients, gaining hands-on experience with CRM systems, business process design, and stakeholder engagement. This is a year-long co-op position based in University Park, Pennsylvania.
What you'll do#
- Support Microsoft Dynamics 365 Customer Engagement configuration across Sales, Service, and Marketing modules.
- Assist in workshops and requirements-gathering sessions with client personnel.
- Document business processes and translate them into functional D365 configurations.
- Participate in CRM implementation tasks, including system design, data migration support, and user acceptance testing.
- Validate and document configurations to ensure they meet client requirements and compliance needs.
What you'll need#
- Currently pursuing a university degree with a track record of academic success.
- Strong interpersonal skills and the ability to manage workloads in an agile environment.
- Leadership experience and effective communication skills, including active listening.
- A growth mindset with the initiative to seek new knowledge and take ownership of tasks.
- Foundational quantitative analysis skills and the ability to develop data-driven recommendations.
- Interest in or experience with SAP software.
- Familiarity with programming technologies such as ABAP, SAP BTP JavaScript, HTML, XML, or SQL is a plus.
Location & details#
- This role is located on-site in State College, PA.
- You must be able to work on-site during the academic year.
- Expected hours are up to 20 hours per week while classes are in session.
- You may work up to 40 hours per week during academic breaks.
- The term covers Summer 2027, Fall 2027, Winter 2028, and Spring 2028.
- This is a paid internship.
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
Applying early at IBM gives you a measurable advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. Being among the first candidates seen helps you stand out in a large applicant pool. You can also improve your response rates by reaching out to the recruiters behind the roles directly. Intern Insider surfaces the specific contacts for IBM positions so you can ask about the role or a referral. This direct approach often works better than sending your resume into a queue.
