About the role#
This internship position focuses on the daily operations of the accommodation division, specifically within the front desk, concierge, and guest service departments. You will support the team in maintaining hotel standards and ensuring a high level of service for all guests. The role involves assisting with operational planning and maintaining efficiency to meet business needs.
What you'll do#
- Welcome guests upon arrival and assist with check-in and departure processes, including room assignments and key management.
- Handle guest requests and inquiries in person, by phone, or by email with a focus on professional and personalized service.
- Manage guest satisfaction by addressing special requests and resolving complaints as they arise.
- Oversee financial tasks related to guest stays, such as processing payments, handling currency, and balancing accounts.
- Support the supervision of luggage handling, including monitoring storage and resolving issues with damaged or missing items.
- Utilize hotel computer systems to manage reservations, cancellations, and daily reporting.
- Contribute to key performance indicator goals related to service quality.
What you'll need#
- Expert fluency in both French and English, required for assisting an international clientele.
- Strong customer service skills and a sociable personality.
- Ability to build positive relationships with guests and colleagues quickly.
- Capacity to manage stress and handle multiple tasks simultaneously while meeting deadlines.
- Pursuing studies in Business Administration, Human Resources, Communications, or Marketing.
Location & details#
- Location: Montreal, Quebec, Canada.
- Work Modality: On-site.
- Employment Type: Full-time.
- Compensation: This is a paid internship.
- Perks: Includes meals at the employee dining room, discounts at the hotel restaurant and spa, and participation in employee recognition events.
About Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts operates luxury hotels, resorts, and residential properties. The company manages over 130 hotels and 55 residential sites across 47 countries. It maintains a global presence with headquarters in Toronto, Ontario. The organization employs more than 43,000 people.
How to get in at Four Seasons Hotels and Resorts
Applying early gives you a distinct advantage at Four Seasons Hotels and Resorts, as recruiters often review candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can be among the first to apply. This helps you stay ahead of the crowd when positions open in competitive hospitality markets. You can also improve your chances by reaching out to the people actually hiring for these roles. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the position or a referral. A direct connection often leads to better response rates than submitting an application into a general queue.
