About the role#
This internship position focuses on the daily operations of the accommodation division, specifically within the front desk, concierge, and guest service departments. You will support the team in maintaining hotel standards and ensuring a high level of service for all guests. The role involves assisting with operational planning and maintaining efficiency to meet business needs.
What you'll do#
- Welcome guests upon arrival and assist with check-in and departure processes, including room assignments and key management.
- Handle guest requests and inquiries in person, by phone, or by email with a focus on professional and personalized service.
- Manage guest satisfaction by addressing special requests and resolving complaints as they arise.
- Oversee financial tasks related to guest stays, such as processing payments, handling currency, and balancing accounts.
- Support the supervision of luggage handling, including monitoring storage and resolving issues with damaged or missing items.
- Utilize hotel computer systems to manage reservations, cancellations, and daily reporting.
- Contribute to key performance indicator goals related to service quality.
What you'll need#
- Expert fluency in both French and English, required for assisting an international clientele.
- Strong customer service skills and a sociable personality.
- Ability to build positive relationships with guests and colleagues quickly.
- Capacity to manage stress and handle multiple tasks simultaneously while meeting deadlines.
- Pursuing studies in Business Administration, Human Resources, Communications, or Marketing.
Location & details#
- Location: Montreal, Quebec, Canada.
- Work Modality: On-site.
- Employment Type: Full-time.
- Compensation: This is a paid internship.
- Perks: Includes meals at the employee dining room, discounts at the hotel restaurant and spa, and participation in employee recognition events.
About Four Seasons Hotels and Resorts
Four Seasons Hotels and Resorts operates luxury hotels, resorts, and residential properties. The company manages over 130 hotels and more than 55 residential sites across 47 countries. It maintains its headquarters in Toronto, Ontario. The organization employs more than 10,000 people.
How to get in at Four Seasons Hotels and Resorts
Securing an internship at Four Seasons Hotels and Resorts requires timing and direct communication. Because the company receives a high volume of interest, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. This helps you apply among the first, as early applicants get seen before the pile grows. You should also focus on building professional connections to stand out. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. This approach materially improves response rates compared to submitting an application through a general portal.
