About the role#
The Student Experience Manager serves as the primary contact for students on campus. You will focus on supporting Academic Year students by managing their wellbeing and resolving daily challenges. This is an active, on-site role that requires building relationships with students to ensure they feel supported during their time on campus. You will report to the Director of Student Services.
What you'll do#
- Act as the primary point of contact for student welfare concerns and manage individual cases with confidentiality.
- Conduct regular one-to-one meetings with Academic Year students to identify and address personal or social challenges.
- Design and implement initiatives that improve student satisfaction, inclusion, and a sense of belonging.
- Work closely with Academic, Residential, and Activities teams to coordinate student support.
- Set clear goals for the Student Services department and track progress on improvement plans.
- Gather student feedback to refine programs and services.
What you'll need#
- Previous experience in student services, welfare, youth work, education, or a related field.
- Proven ability to manage casework sensitively and effectively.
- Excellent organizational skills with the ability to manage multiple cases and priorities simultaneously.
- Experience setting and tracking departmental goals.
- A background in Psychology, Sociology, Communications, Human Resources, or Business Administration is preferred.
Location & details#
- Location: Tarrytown, New York.
- Modality: This is an on-site, full-time position.
- Housing: No housing is provided.
- Status: This is a paid position with rolling terms.
About EF
EF is a global association of education companies founded in 1965. It provides language, academic, cultural exchange, and educational travel programs. The organization operates in more than 50 countries with a primary focus on international education. Its workforce consists of over 10,001 employees based in offices across the world.
How to get in at EF
Securing an internship at EF requires speed because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the pile grows. Being early in the queue often makes the difference between a review and a missed opportunity. You can also use Intern Insider to surface the recruiters behind EF roles so you can reach out directly. Asking a thoughtful question or requesting a referral often improves your response rate compared to submitting through a general portal. Connecting with the right person shows you have done your research and are serious about the position.
