About the role#
The Program Operations Intern supports the Online Programs team with student communications, program administration, and faculty support. This role serves as a primary point of contact for students in our continuing education programs. You will work with a global student population, including English language learners and young adult students, primarily through email and chat. This position is ideal for someone interested in higher education, student services, or program coordination.
What you'll do#
- Support daily program operations and administrative tasks.
- Assist with student orientations, program updates, and general communications.
- Respond to routine student inquiries and direct complex questions to the appropriate staff.
- Help students navigate online learning platforms and academic systems.
- Provide support for webinars, virtual events, and guest speaker sessions.
- Assist with student registration, record maintenance, and reporting.
- Administer surveys and compile the results.
- Provide general faculty and program support as needed.
What you'll need#
- High School diploma or equivalent.
- Proficiency with Microsoft Office, specifically Word, Excel, and PowerPoint.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills in English.
- Ability to work independently and as part of a team.
- Comfort learning new technologies and online platforms.
- Interest in higher education, student services, or online learning.
- Preferred: Experience in student support, customer service, administration, or campus involvement.
- Preferred: Experience with online learning platforms or virtual collaboration tools.
- Preferred: International or cross-cultural experience.
Location & details#
- This is an on-site position based in Cambridge, Massachusetts.
- The role requires a consistent 20-hour-per-week schedule, typically Monday through Friday, from 8am to 12pm.
- This is a paid internship.
About EF
EF is a global association of education companies founded in 1965. It provides language, academic, cultural exchange, and educational travel programs. The organization operates in more than 50 countries with a primary focus on international education. Its workforce consists of over 10,001 employees based in offices across the world.
How to get in at EF
Securing an internship at EF requires speed because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the pile grows. Being early in the queue often makes the difference between a review and a missed opportunity. You can also use Intern Insider to surface the recruiters behind EF roles so you can reach out directly. Asking a thoughtful question or requesting a referral often improves your response rate compared to submitting through a general portal. Connecting with the right person shows you have done your research and are serious about the position.
