About the role#
This co-op position offers hands-on experience in customer service, account administration, and event coordination. You will work directly with Account Managers and Traveler Support Specialists to improve customer satisfaction and support loyalty initiatives. This is a full-time, paid position based in Cambridge, Massachusetts.
What you'll do#
- Assist Account Managers in creating presentations, proposals, reports, and marketing collateral.
- Draft, proofread, and manage daily communication with clients.
- Spend 10 to 20 hours per week responding to customer inquiries via Salesforce chat.
- Identify and implement improvements to the customer journey based on feedback and data.
- Coordinate logistics for Group Leader Loyalty Events, including managing invitations, confirmations, and follow-up communications.
- Track and maintain data related to event participation, loyalty metrics, and feedback.
- Collaborate with internal teams to document loyalty program activities.
What you'll need#
- Current enrollment in a degree program for Business Administration, Marketing, Communications, or a related field.
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- An analytical mindset with the ability to interpret data and generate insights.
- Attention to detail and a proactive approach to problem-solving.
- Previous experience in customer service, business development, marketing, or event coordination is a plus.
Location & details#
- Location: Cambridge, Massachusetts.
- Term: Winter 2027 through Summer 2027 (January 19, 2027, to June 2027).
- Work Modality: On-site Monday through Thursday, with the option to work remotely on Fridays.
- Compensation: $22 per hour.
About EF
EF is a global association of education companies founded in 1965. It provides language, academic, cultural exchange, and educational travel programs. The organization operates in more than 50 countries with a primary focus on international education. Its workforce consists of over 10,001 employees based in offices across the world.
How to get in at EF
Securing an internship at EF requires speed because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the pile grows. Being early in the queue often makes the difference between a review and a missed opportunity. You can also use Intern Insider to surface the recruiters behind EF roles so you can reach out directly. Asking a thoughtful question or requesting a referral often improves your response rate compared to submitting through a general portal. Connecting with the right person shows you have done your research and are serious about the position.
