About the role#
As a Customer Experience Co-Op, you will support students and their parents from the moment they enroll until they return from their language course. You will serve as a primary point of contact, ensuring every aspect of their experience is positive. You will also work with our sales team to drive retention and satisfaction through various marketing and administrative tasks.
What you'll do#
- Act as the main contact for enrolled students and their parents.
- Manage course payments and collect all necessary paperwork.
- Coordinate travel and flight details for students.
- Support the sales team with email and text marketing campaigns.
- Perform indirect sales through up-selling.
- Maintain our database and upload new leads.
- Collaborate on customer retention efforts via phone, email, and online meetings.
- Prioritize multiple tasks while working efficiently under pressure.
- Assist the team in responding to customer needs with a positive attitude.
What you'll need#
- Strong attention to detail and a problem-solving mindset.
- An entrepreneurial and creative approach to your work.
- Ability to manage projects with minimal direction.
- Comfort speaking on the phone.
- Ability to meet deadlines and perform under pressure.
- Self-motivation and ambition.
- Previous study abroad experience is preferred.
Location & details#
- Location: Boston, Massachusetts.
- Term: Winter 2027 (January 5, 2027, through June 2027).
- Schedule: Full-time, 40 hours per week, Monday-Friday.
- Modality: On-site.
About EF
EF is a global association of education companies founded in 1965. It provides language, academic, cultural exchange, and educational travel programs. The organization operates in more than 50 countries with a primary focus on international education. Its workforce consists of over 10,001 employees based in offices across the world.
How to get in at EF
Securing an internship at EF requires speed because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the pile grows. Being early in the queue often makes the difference between a review and a missed opportunity. You can also use Intern Insider to surface the recruiters behind EF roles so you can reach out directly. Asking a thoughtful question or requesting a referral often improves your response rate compared to submitting through a general portal. Connecting with the right person shows you have done your research and are serious about the position.
