About the role#
This position is part of the Account Services team for Cultural Care Au Pair. You will act as the primary point of contact for host families, au pairs, Local Childcare Consultants, and internal colleagues. Your work involves managing inquiries through phone and email to provide information and resolve issues. You will ensure the program follows Department of State regulations and that host families meet their financial responsibilities. This role offers insight into the organization and helps you develop skills for future career growth.
What you'll do#
- Provide timely responses to customer inquiries.
- Take ownership of problem-solving and resolution.
- Proactively anticipate customer needs.
- Maintain a positive and thorough approach with every interaction.
- Balance daily tasks to meet individual and department goals.
- Collaborate with other departments to improve staff efficiency and the overall customer experience.
What you'll need#
- Excellent written and verbal communication skills.
- Ability to manage high volumes of calls, emails, and tasks daily.
- Strong attention to detail and multitasking abilities.
- Proficiency with deadlines.
- Comfort working with numbers and spreadsheets.
- A strategic and goal-oriented mindset.
- Resilience when handling challenging conversations.
- A collaborative nature and a desire to build relationships.
- Previous customer service experience is preferred.
Location & details#
- Location: Cambridge, Massachusetts.
- Term: Winter 2027 (January to June 2027).
- Work Modality: Hybrid (in-office Monday through Thursday, with the option to work from home on Fridays).
- Employment: Full-time (40 hours per week).
- Compensation: Paid position.
About EF
EF is a global association of education companies founded in 1965. It provides language, academic, cultural exchange, and educational travel programs. The organization operates in more than 50 countries with a primary focus on international education. Its workforce consists of over 10,001 employees based in offices across the world.
How to get in at EF
Securing an internship at EF requires speed because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first before the pile grows. Being early in the queue often makes the difference between a review and a missed opportunity. You can also use Intern Insider to surface the recruiters behind EF roles so you can reach out directly. Asking a thoughtful question or requesting a referral often improves your response rate compared to submitting through a general portal. Connecting with the right person shows you have done your research and are serious about the position.
