About the role#
We are looking for a motivated intern to join our ServiceNow Support and Operations team for the Summer 2027 term. This role offers hands-on experience with an IT service management platform. You will assist in providing technical support and managing daily operations to ensure the ServiceNow system runs smoothly. You will be paired with a mentor and a team to guide your professional development.
What you'll do#
- Assist in the daily operations and maintenance of the ServiceNow platform.
- Provide technical support to end-users by troubleshooting and resolving issues.
- Collaborate with team members on new features and system updates.
- Monitor system performance and generate reports to identify areas for improvement.
- Document processes, procedures, and best practices.
- Participate in team meetings and contribute to operations planning.
What you'll need#
- Current enrollment in a bachelor's degree program for Computer Science, Engineering, Information Systems, or a related field.
- A GPA of at least 3.0.
- Foundational knowledge of cloud applications, Microsoft Office 365, and at least one software development language.
- Strong analytical and problem-solving skills.
- Ability to work both independently and within a team.
- Excellent communication skills and a willingness to adapt to new processes.
- Ability to rely on your own judgment to carry out responsibilities.
Location & details#
- Location: Atlanta, Georgia.
- Modality: Hybrid.
- Employment: Full-time internship.
- Compensation: $24.23 to $36.35 per hour.
- Sponsorship: This position does not offer visa sponsorship. Applicants must be authorized to work in the United States.
About Cox Enterprises
Cox Enterprises is a technology, information, and media company based in Atlanta, Georgia. It was founded in 1898. The organization operates through major divisions including Cox Communications and Cox Automotive. Its work focuses on broadband communications, mobility, and sustainability.
How to get in at Cox Enterprises
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