About the role#
The Supervisory Teller oversees the daily operations of the teller line at the Co-op City branch. This position balances direct customer service duties with the responsibility of leading, training, and monitoring the performance of teller staff to ensure operational effectiveness and high service standards.
What you'll do#
- Supervise the teller line by delegating tasks, monitoring daily workflow, and scheduling breaks.
- Provide technical guidance, coaching, and training to staff regarding regulatory procedures and service standards.
- Process a range of transactions, from routine deposits and withdrawals to advanced loan payments and check cashing.
- Identify and resolve complex customer service issues, escalating to branch management when necessary.
- Promote bank products and services by identifying sales opportunities and referring customers to appropriate branch colleagues.
- Ensure full compliance with all legal, corporate, and regulatory operational controls.
- Manage cash drawers, assist with daily proofing, conduct monthly cash audits, and support vault opening and closing procedures.
- Act as a key security agent for the branch, including knowledge of hold-up procedures.
What you'll need#
- High school diploma or GED.
- At least 2 years of experience in a teller position; previous supervisory experience is helpful.
- Strong interpersonal and written communication skills.
- Ability to train, motivate, and develop staff.
- Proficiency in basic math and computer tasks.
- Detail-oriented approach with the ability to multitask.
- Ability to stand for extended periods.
- Availability to work weekends, extended hours, and at neighboring branch locations when required.
Location & details#
- Location: Bronx, New York (Co-op City).
- Work Modality: On-site.
- Employment Type: Full-time.
- Compensation: $21.00 to $27.75 per hour.
- Note: Visa sponsorship is not available for this position.
About Apple Bank
Apple Bank is a state-chartered savings bank based in New York. Founded in 1863, the company manages over 17.5 billion dollars in assets. It provides retail banking services to individuals and businesses throughout New York City, Long Island, Westchester, Rockland, and New Jersey. The bank employs over 2,000 people.
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