About the role#
The Customer Experience Intern will support initiatives to improve service for members, representatives, and associates. This 10-week summer program provides hands-on exposure to customer insights, journey mapping, process improvement, and project coordination. You will work across departments to identify opportunities that enhance service, efficiency, and overall customer satisfaction.
What you'll do#
- Assist with the creation and maintenance of customer and agent journey maps.
- Analyze customer feedback, survey results, complaint trends, and Voice of Customer data.
- Document current-state and future-state business processes.
- Support project management activities, including action logs, project plans, and deliverable tracking.
- Conduct research on customer experience best practices, industry trends, and competitor insights.
- Help develop dashboards, scorecards, presentations, and executive reports.
- Collaborate with teams in Sales, Operations, Marketing, Business Technology, and Fraternal.
- Use AI technologies to streamline workflows and promote ethical AI use.
- Summarize your project accomplishments and key learnings in a capstone presentation.
- Participate in internship cohort activities and leadership engagement opportunities.
What you'll need#
- Pursuing a Bachelor's degree in Business Administration, Marketing, Business Analytics, Communications, Project Management, or a related field.
- Current standing as a sophomore, junior, senior, or graduate student with a minimum 3.0 GPA.
- Strong analytical, organizational, and problem-solving abilities.
- Proficiency in Microsoft Excel, PowerPoint, and related Office applications.
- Ability to gather, interpret, and present data from multiple sources.
- Strong written and verbal communication skills.
- Experience with or interest in using AI tools like Copilot, including an understanding of data privacy and bias mitigation.
- Demonstrated leadership through school, work, volunteer, or extracurricular activities.
- Ability to manage multiple priorities and meet deadlines.
Location & details#
- Location: Omaha, Nebraska.
- Modality: Hybrid.
- Term: Summer 2027.
- Status: Paid, full-time internship.
- Benefits: Includes mentorship, intern cohort activities, and paid volunteer events. The home office closes at noon on Fridays.
About WoodmenLife
WoodmenLife is a not-for-profit life insurance company founded in 1890. Based in Omaha, Nebraska, the organization provides life insurance, annuities, and retirement products to members across the United States. It operates as the Woodmen of the World Life Insurance Society. The company maintains a workforce of 1,001 to 5,000 employees.
How to get in at WoodmenLife
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