About the role#
This internship provides experience within the Wintrust Customer Contact Center. You will work in a full-time capacity for 12 weeks during the summer of 2027. The program includes participation in cohort activities, events, community service projects, and professional development opportunities.
What you'll do#
- Handle inquiries, complaints, and requests from internal and external customers.
- Use your knowledge of bank processes, procedures, and electronic systems to solve issues.
- Identify potential systemic problems.
- Coordinate the resolution of deposit, loan, and treasury management issues.
- Escalate complex matters to the appropriate operational departments.
- Advise and train internal customers through Branch Support Services.
- Maintain relationships with current customers and promote bank products to meet profitability goals.
What you'll need#
- Current enrollment in a U.S. college or university, preferably entering your junior or senior year.
- A cumulative GPA of 3.0 or higher on a 4.0 scale.
- Prior experience in customer service.
- Demonstrated leadership, extra-curricular, or volunteering experience.
- Authorization to work permanently in the U.S. now and in the future.
Location & details#
- Location: Rosemont, Illinois.
- Modality: On-site.
- Term: Summer 2027 (May through August).
- Hours: 40 hours per week.
- Compensation: $19.00 per hour.
About Wintrust Financial Corporation
Wintrust Financial Corporation provides financial services through banking, wealth management, and specialty finance sectors. Founded in 1991, the company maintains its headquarters in Rosemont, Illinois. It employs between 5,001 and 10,000 people. The firm specializes in treasury management, commercial insurance premium financing, and short-term accounts receivable financing.
How to get in at Wintrust Financial Corporation
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