About the role#
As a Technical Support Engineering Intern, you will work directly with our engineering teams to solve real-world problems. You will be based at our San Mateo headquarters and work with cloud-managed IoT technology. This role involves assisting enterprise clients with system design and troubleshooting.
What you'll do#
- Troubleshoot network, hardware, and software issues on the Verkada platform.
- Provide system design and integration advice to customers.
- Explain technical concepts to users via phone, live chat, and email.
- Take ownership of customer issues from start to finish.
- Partner with Engineering and Product teams to test new gear and identify bugs.
- Write Knowledge Base content for our users.
What you'll need#
- You are a third or fourth-year student in a Bachelor's degree program.
- You are pursuing a degree in Computer Science, Computer Engineering, Cybersecurity, or a related technical field.
- You have coursework experience with Linux, computer systems, and networking.
- You can communicate complex technical information clearly.
- You are a detail-oriented problem solver who works well in a team.
- Industry certifications such as CCNP, CCNA, or Network+ are a bonus.
Location & details#
- Location: San Mateo, California.
- Term: Spring 2027.
- Modality: Full-time, in-person.
- Sponsorship: Available for employment visas.
- Compensation: This is a paid internship.
About Verkada
Verkada develops an integrated platform for physical security, including video cameras, access control, and environmental sensors. Founded in 2016, the company operates out of its headquarters in San Mateo, California. It serves over 30,000 organizations across 170 countries. The company employs approximately 2,800 people.
How to get in at Verkada
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