About the role#
As a Customer Experience intern, you will support the onboarding and success of our management company clients. You will work alongside our Solutions Consultant and Project Managers to accelerate workflow deployment, improve internal processes, and assist with product testing and documentation. This role offers hands-on experience in business operations and customer success.
What you'll do#
- Support new client implementations by preparing workflow documentation, setup templates, and configuration data.
- Collaborate with the team to streamline processes that help clients go live faster.
- Conduct data analysis and cleanup using Excel to prepare client imports and reports.
- Write internal knowledge base articles and process documentation.
- Identify operational improvements that reduce manual work for the CX team.
- Contribute to projects focused on improving customer adoption, support efficiency, and agent performance metrics.
What you'll need#
- Currently pursuing a bachelor’s degree in Business, Operations Management, Information Systems, Data Analytics, Accounting, or a related field.
- A strong interest in technology, automation, and customer experience.
- Proficiency with Excel and comfort analyzing or manipulating datasets.
- Exceptional organization skills and the ability to manage multiple priorities.
- Strong communication skills and the ability to collaborate across teams.
- A motivated self-starter mindset with a desire to learn quickly.
Location & details#
- Location: Wilmington, North Carolina.
- Modality: On-site or hybrid.
- Status: Full-time internship.
- Term: Rolling.
About Vantaca
Vantaca provides a software platform for community association management. Founded in 2016, the company is based in Wilmington, North Carolina. It employs 328 people and serves over 550 management companies. The platform integrates back-office tasks, financial accounting, and resident communication tools.
How to get in at Vantaca
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