About the role#
The Help Desk Student Technician provides first-line technical support to students, faculty, and staff. This position offers an opportunity to gain hands-on experience in IT support, troubleshooting, and customer service while contributing to the operations of university technology services.
What you'll do#
- Respond to support requests via phone, email, or in-person for hardware, software, and network issues.
- Diagnose and resolve technical problems such as software malfunctions, connectivity issues, and peripheral setup.
- Log, track, and update support tickets in the university IT service management system.
- Assist users in understanding and utilizing university software, applications, and IT resources.
- Perform routine IT tasks, including software installations and updates.
- Collaborate with other IT staff to ensure seamless technology support and communication across campus.
- Provide customer service to ensure users feel supported and satisfied with their experience.
What you'll need#
- Experience in IT help desk or customer service roles.
- Familiarity with university systems or enterprise software, such as email, file sharing, or learning management systems.
- Strong problem-solving and communication skills.
- Ability to work on-site at the university campus.
- Current enrollment as a student, with preference for majors in Computer Science, Computer Engineering, or Cybersecurity.
Location & details#
- Location: Laramie, Wyoming.
- Work Modality: On-site.
- Term: Rolling.
- Employment Type: Part-time, paid position.
About University of Wyoming
The University of Wyoming is an educational and research institution based in Laramie. It was founded in 1886. The organization employs between 1,001 and 5,000 people. It operates within the higher education sector.
How to get in at University of Wyoming
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