About the role#
The Member Services Staff position supports the daily operations of University of Cincinnati Campus Recreation facilities. This role serves as the first point of contact for members, guests, and prospective members. You will help maintain an inclusive environment and ensure facility safety while gaining experience in customer service and operations.
What you'll do#
- Grant facility access and enforce Campus Recreation policies.
- Process payments and schedule services for memberships, programs, and Pro Shop items.
- Answer questions regarding facility offerings, memberships, and programs in person and over the phone.
- Enroll participants in various programs.
- Issue equipment rentals such as towels, basketballs, and dip belts.
- Assist during emergency situations.
- Attend mandatory All Staff Trainings held during the week before the start of the spring and fall terms.
What you'll need#
- High school diploma or GED.
- Minimum age of 16.
- Current enrollment at a secondary or post-secondary institution (at least part-time).
- Willingness to obtain a Red Cross CPR/AED Professional Rescuer Certification, which is provided by the department.
Location & details#
- This position is located in Cincinnati, Ohio.
- Work is on-site.
- The role is part-time, requiring a minimum of 5 hours per week with a maximum of 24 hours (or 20 hours for international employees).
- Shifts may include early mornings, late nights, and holidays.
- Employment is paid at $11.40 per hour with a 20% discount on select programs and services.
About University of Cincinnati
The University of Cincinnati is a public research institution based in Ohio. Founded in 1819, the university maintains a focus on academic programs and cooperative education. It serves nearly 10,000 graduates each year and functions as the largest employer in the Cincinnati region. The institution is known for historical research contributions including the oral polio vaccine and the first cooperative education program.
How to get in at University of Cincinnati
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