About the role#
This position supports the PegaSystems and PowerApps platforms at the California Department of Public Health. You will act as a first-level technical help desk resource, assisting users through email and phone. You will work both independently and alongside Pega team members to manage customer service tickets and ensure platform usability.
What you'll do#
- Provide technical support by answering questions and triaging issues via ticketing systems.
- Guide users on PegaSystems and PowerApps licensing, application usage, and best practices.
- Test software features and functions based on written requirements.
- Document findings and assist with troubleshooting technical issues.
- Participate in unit, integration, regression, and user acceptance testing phases.
- Manage a small to moderate caseload of customer service tickets.
What you'll need#
- Current enrollment as a college student at an accredited institution.
- Undergraduate students must be enrolled in at least six-semester units or nine quarter units. Graduate students must be enrolled in at least four-semester units or six quarter units.
- A declared major in Computer Science, Computer Engineering, or Computer Information Systems.
- Ability to communicate effectively in writing and verbally.
- Experience dealing with customers via phone or email to support web-based applications.
- Understanding of the Software Development Lifecycle.
- Ability to test software based on written requirements.
- Dependability.
- Prior experience in a help desk or technical support environment is preferred.
Location & details#
- This is a hybrid position based in Sacramento, California.
- You must reside in California and perform all work within the state.
- This is a part-time, non-benefited role.
- Work hours are flexible, Monday through Friday, between 8:00 am and 5:00 pm.
- Students generally work up to 24 hours per week during the academic year and up to 40 hours per week during academic breaks.
About University Enterprises, Inc.
University Enterprises, Inc. is a non-profit corporation based in Sacramento, California. Founded in 1946, it provides programs and services to support the campus community at Sacramento State. The organization employs 133 people. It functions as a resource for the educational and social environment of the university.
How to get in at University Enterprises, Inc.
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