About the role#
The IT Help Desk Assistant provides front-line technology support to the Newman University campus. You will work as part of the IT team to handle phone inquiries, manage support tickets, and assist with general technology needs. This role offers hands-on experience in troubleshooting, equipment management, and IT operations within a higher education setting.
What you'll do#
- Answer incoming calls and provide professional assistance to the campus community.
- Create, categorize, and document support tickets in the IT ticketing system.
- Gather accurate information from users about their technology issues.
- Test various hardware including computers, laptops, tablets, mobile devices, printers, and classroom technology.
- Help with routine IT projects and assigned technical tasks.
- Follow all university IT policies, procedures, and cybersecurity practices.
What you'll need#
- Current enrollment as a full-time student at Newman University, taking at least 12 credit hours.
- Legal authorization to work in the United States.
- Ability to interact positively with students, faculty, staff, and visitors.
- Skill in explaining technical information clearly.
- Willingness to learn new technologies and systems.
- Ability to work collaboratively with IT staff.
- Understanding of the importance of protecting user and university information.
- Ability to lift, carry, or move monitors, computers, and other peripherals.
Location & details#
- Location: Wichita, Kansas.
- Work modality: On-site.
- Schedule: 10 to 20 hours per week, Monday through Friday between 8 am and 5 pm.
- Pay rate: $10 per hour.
- Status: Part-time, paid position.
About Newman University
Newman University is a higher education institution based in Wichita, Kansas. It was founded in 1933 and maintains a focus on Catholic values while remaining open to all faith traditions. The university employs 568 people and operates across multiple locations in Kansas. Its programs and activities aim to support student development.
How to get in at Newman University
Applying early to Newman University gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can apply before the pile grows. You gain a better chance of being seen when you are among the first to submit your materials. Reaching out to the right people often beats applying into a general queue. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the role or a referral. This approach materially improves your response rates compared to standard submissions.
