About the role#
University Enterprises, Inc. is hiring a Student Assistant to work with the Information Technology Service Center. You will work under the supervision of an IT Supervisor to support daily administrative and technical operations. This is a part-time, temporary, and hybrid position designed to provide hands-on experience in a professional IT environment.
What you'll do#
- Process customer service requests and perform service management activities.
- Monitor IT applications and networks, including updating tools with outage information.
- Answer customer calls, document service disruptions, and use troubleshooting techniques to resolve basic technical issues.
- Support application system users and troubleshoot computers using remote tools.
- Coordinate Change Control Board meetings and assist with resolving technical and analytical problems.
- Assist IT staff with obtaining vendor quotes and creating purchase requisitions.
- Perform data analysis to support process improvements.
- Provide administrative support, including generating reports, maintaining files, scheduling meetings, and drafting correspondence.
- Assist with staff moves and re-locations.
- Attend team and departmental training sessions.
What you'll need#
- Current enrollment as a college student taking at least six-semester units (undergraduate) or four-semester units (graduate).
- A declared major in Business Administration, Communications, Computer Science, Information Technology, Engineering, or English/Journalism.
- Basic knowledge of IT skills and concepts.
- Ability to communicate clearly with team members and customers by phone and in person.
- Familiarity with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.
- Willingness to learn and follow established IT support processes and procedures.
- Ability to learn new applications with appropriate training.
Location & details#
- Location: Sacramento, California.
- Work Modality: Hybrid.
- Schedule: Monday through Friday, between 11:30 am and 8:00 pm. Flexible hours are available. Students typically work up to 24 hours per week during the academic year and up to 40 hours during school breaks.
- Employment Status: Part-time, non-benefited, and at-will.
About University Enterprises, Inc.
University Enterprises, Inc. is a non-profit corporation based in Sacramento, California. Founded in 1946, it provides programs and services to support the campus community at Sacramento State. The organization employs 133 people. It functions as a resource for the educational and social environment of the university.
How to get in at University Enterprises, Inc.
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