About the role#
The Client Success Analyst Intern provides support to engineering, manufacturing, and product design clients. You will ensure customers get the most out of the products they purchase from TriMech. This is a 12 month, full-time paid position.
What you'll do#
- Help clients apply and troubleshoot SOLIDWORKS Data Management tools for their design, analysis, and manufacturing projects.
- Support customers via telephone, email, and remote desktop to ensure they are successfully using SOLIDWORKS PDM and related products.
- Set priority levels for incoming customer issues to ensure they receive timely and effective responses.
- Use SalesForce and the SOLIDWORKS 3D Support App to manage your workflow.
- Work toward obtaining relevant certifications in SOLIDWORKS PDM and related products.
What you'll need#
- Current enrollment in a college or university engineering program, specifically Computer, Mechanical, Industrial, or Aerospace Engineering.
- Experience with 3D CAD modeling, with a preference for SOLIDWORKS.
- Strong verbal and written communication skills.
- The ability to manage multiple tasks and set priorities.
- You can work well on your own and as part of a team.
- Familiarity with Microsoft Windows, PC hardware, and computer networking, as well as prior customer service experience, are considered assets.
Location & details#
- This role is based in Oakville, Ontario, Canada.
- The position offers a hybrid work modality.
- This is a rolling term internship.
About TriMech
TriMech provides engineering solutions focused on design, manufacturing, and automation technologies. Founded in 1998 and based in Glen Allen, Virginia, the company operates with a staff of 201 to 500 employees. It serves clients in sectors like aerospace, automotive, and industrial equipment. Services include 3D printing, CAD software, simulation, and product lifecycle management.
How to get in at TriMech
Securing an internship at TriMech requires staying ahead of the application volume. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. This helps you avoid getting lost in the late-stage applicant pool. You can also use Intern Insider to surface the recruiters behind the company's roles. This allows you to reach out directly to ask about the role or a referral, which materially improves response rates compared to cold applications.
