About the role#
TMX Group is seeking an IT Support Intern to join our team for the Winter 2027 term. This is a full-time, on-site position based in Toronto. You will act as the frontline support for our end users, gaining hands-on experience in device management, hardware deployment, and technical troubleshooting within a financial services environment.
What you'll do#
- Image, configure, test, and deploy laptops, desktops, tablets, and mobile devices for new hires and existing staff.
- Provide Day 1 onboarding support and assist staff at the local Tech Bar.
- Coordinate desk moves, hardware swaps, and computer replacements.
- Maintain accurate hardware and asset tracking records using ServiceNow.
- Organize equipment in IT storage rooms and labs, and prepare units for recycling.
- Assist with laptop repairs.
- Serve as a primary point of contact via phone and ticketing queues.
- Open, log, triage, and resolve incident tickets for end users.
- Use Google Workspace, Microsoft Office Suite, and ServiceNow to maintain IT operations.
- Provide extra coverage during peak-volume operational surges.
What you'll need#
- Enrollment in a Computer Science, Computer Engineering, or Cybersecurity program.
- Strong customer service focus with clear, empathetic communication skills.
- A problem-solving mindset and a genuine interest in troubleshooting hardware and software.
- Hands-on familiarity with Windows 10/11 and mobile devices (iOS/Android).
- Foundational experience with Google Workspace and Microsoft Office.
- Ability to handle, lift, and move standard computer hardware and peripheral equipment.
- Strong organizational skills and the ability to work independently.
- Flexibility to work full-time on-site five days per week, including overtime as needed during peak business cycles.
- Prior experience with IT ticketing platforms or enterprise imaging processes is preferred.
Location & details#
- Location: Toronto, Ontario, Canada.
- Term: Winter 2027 (January 11, 2027 to April 30, 2027).
- Modality: Fully on-site.
- Compensation: $20/hour to $25/hour CAD.
- Note: Sponsorship is not provided for this role.
About TMX Group
TMX Group operates capital and commodity markets for businesses and investors. The company manages several exchanges including the Toronto Stock Exchange and the Montréal Exchange. It provides clearing, data, and trading solutions to a global client base. Founded in 2008, the organization maintains a workforce of over 2,500 employees. Its headquarters are in Toronto, with additional offices located in cities across North America, Europe, and Asia.
How to get in at TMX Group
Applying early to TMX Group is a significant advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pile grows. This helps you stay ahead of the typical hiring cycle. You can also reach out to the recruiters behind the company's roles to ask about the position or a referral. Intern Insider surfaces these specific contacts, which materially improves your response rates compared to submitting into a general queue.
