About the role#
The Digital & Client Experience (D&CX) team focuses on solving business problems to improve client satisfaction. This 10-week summer internship offers exposure to the financial services industry through hands-on projects and collaboration with cross-functional teams. Interns join either the Experience Design or CX Strategy & Transformation team to work on real-world business challenges.
What you'll do#
- Work on strategically-aligned assignments and projects.
- Create resolutions for complex problems or transactions.
- Attend meetings, take notes, and deliver presentations.
- Prepare research materials and PowerPoint presentations.
- Perform clerical tasks such as organizing documents and maintaining files.
- Shadow office jobs and train in a variety of tasks.
- Participate in a training program, speaker series, and cohort engagement activities.
- Attend company functions and social networking events.
What you'll need#
- Current enrollment in a degree-seeking program with an expected graduation date between December 2027 and June 2029.
- A minimum GPA of 3.0.
- Authorization to work in the U.S. without the need for current or future visa sponsorship.
- Interest in fields such as design, technology, client experience, product management, data analytics, or business intelligence.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office products including PowerPoint, Word, Excel, and Outlook.
- Ability to manage multiple tasks and analyze data to identify trends.
Location & details#
- This is a full-time, on-site internship for Summer 2027.
- Locations: Charlotte, North Carolina, and Dallas, Texas.
About TIAA
TIAA is a financial services firm based in New York. It provides retirement plans, insurance, and investment services to individuals in the education, healthcare, and nonprofit sectors. The company manages products including mutual funds, life insurance, and 529 college savings plans. It employs over 13,000 people and maintains offices in the United States, India, the United Kingdom, and Japan.
How to get in at TIAA
Applying to TIAA early is a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. Being among the first to apply ensures your profile is seen while the team is still actively building their candidate pool. You can improve your response rate by reaching out to the recruiters behind TIAA roles directly to ask about the position or a referral. Intern Insider surfaces these specific contacts for you, helping you bypass the standard queue. A direct message often provides the context a recruiter needs to move your application to the next stage.
