About the role#
This 6-month co-op program offers hands-on experience in IT support, service management, and technology operations. You will work within our IT team to manage service desk operations and support enterprise technology services. This role provides direct exposure to end-user support, ticket management, and continuous improvement initiatives while helping ensure a positive technology experience for coworkers across the organization.
What you'll do#
- Provide first-level IT support by responding to coworker inquiries and troubleshooting hardware, software, and access-related issues.
- Triage, prioritize, and route support tickets to appropriate teams for timely resolution.
- Manage Service Desk queues and maintain regular communication with coworkers regarding ticket status and next steps.
- Document incidents, service requests, and resolutions in the IT service management system.
- Support daily IT service management operations and help ensure adherence to established processes and service levels.
- Assist with user account administration, access requests, and device support activities.
- Contribute to process documentation, knowledge base updates, and operational reporting.
- Participate in continuous improvement initiatives that enhance service delivery and user experience.
- Participate in training sessions, knowledge transfer activities, and cross-functional learning opportunities.
- Collaborate with IT team members on special projects and operational initiatives.
- Gain exposure to enterprise technology environments, ITSM practices, and service delivery frameworks.
What you'll need#
- Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related technical field.
- Must continue to be enrolled in school upon completion of the co-op.
- Strong interest in IT support, Service Management, and enterprise technology operations.
- Basic knowledge of Windows operating systems, Microsoft 365 applications, computer hardware, and troubleshooting techniques.
- Strong communication, customer service, and problem-solving skills.
- Ability to manage multiple priorities and work effectively in a team environment.
- Previous IT support, help desk, or technology-related experience is preferred but not required.
- Familiarity with Azure Active Directory (Azure AD).
- Experience using Microsoft Intune.
- Exposure to Freshservice or a similar IT Service Management (ITSM) platform.
- Working knowledge of Microsoft 365 administration and collaboration tools.
Location & details#
- Location: Boston, Massachusetts, United States.
- Term: Winter 2027 and Summer 2027 (January 4, 2027, through June 25, 2027).
- Modality: Fully on-site at our Boston Seaport Corporate Office location, five days per week.
- Employment: Full-time co-op position.
About The Boston Beer Company
The Boston Beer Company operates within the food and beverage services industry. Founded in 1984 by Jim Koch, the firm focuses on the production of beer and beyond beer products. It is a public company based in Boston, Massachusetts. The organization maintains a workforce of between 1,001 and 5,000 employees.
How to get in at The Boston Beer Company
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