Student Success Counselor

About the role#

SUNY Ulster is seeking a Student Success Counselor to join the New Start team. This role focuses on providing holistic support, mentoring, and academic advising to a caseload of students, with a specific emphasis on adult learners. The counselor acts as a primary point of contact from admission to completion, helping students develop academic and career plans while ensuring they have access to necessary community resources.

What you'll do#

• Manage a caseload of students, providing counseling on academic progress and personal wellness.
• Assist students in accessing public benefits and connecting with community resources for food, housing, and childcare.
• Implement proactive advising models and conduct student intake interviews.
• Develop and facilitate professional skills workshops with relevant, timely content.
• Collect and analyze data to inform service delivery and improve the overall student experience.
• Coordinate the four-week New Start summer program.
• Collaborate with campus wellness and success offices to ensure comprehensive student support.

What you'll need#

• A Bachelor’s Degree in education, student development, social work, or a related field.
• At least two years of experience in advising, recruitment, retention, or related student services.
• A proven track record of supporting students or clients in overcoming academic or personal challenges.
• Experience working with first-generation, low-income, non-traditional, and at-risk student populations.
• Proficiency in information technology, including Microsoft Office suite, and experience using technology for case management.
• Excellent oral and written communication skills.

Location & details#

• Location: Stone Ridge, New York.
• Work Modality: On-site.
• Employment Type: Full-time, 35 hours per week.
• Term: Grant-funded through August 31, 2026, with the possibility of extension.
• Schedule: May require occasional evening or weekend hours to support adult student schedules and community events.