About the role#
We are looking for an IT Operations Intern to join our team. This role is for someone pursuing a technical degree who wants hands-on experience in IT service delivery and operational support. You will work with our team to resolve end-user issues, manage inventory, and improve IT processes.
What you'll do#
- Respond to and resolve IT service desk tickets in Jira.
- Diagnose and fix issues on macOS and Windows devices.
- Set up, image, and distribute laptops and peripherals.
- Provision accounts for new hires and manage equipment collection for departures.
- Maintain accurate records of IT assets.
- Update internal documentation for troubleshooting and workflows.
- Support the team with initiatives like system improvements, automation, and infrastructure upgrades.
What you'll need#
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
- Familiarity with macOS and Windows operating systems.
- Basic understanding of networking, device configuration, and troubleshooting.
- Exposure to cloud-based tools like Google Workspace.
- Experience working with Claude or equivalent large language model tools.
- Strong problem-solving and organizational abilities.
- Excellent communication and interpersonal skills.
- Prior experience providing IT support is preferred.
- Basic knowledge of IT security concepts and best practices.
- Familiarity with Jira or similar ticketing systems.
- Interest in pursuing certifications such as CompTIA A+, Google IT Support, or JAMF 100.
Location & details#
- This is a full-time, remote internship based in Bogotá, Colombia.
- The position operates on a rolling basis.
About Sezzle
Sezzle is a financial services company based in Minneapolis. Founded in 2016, the firm provides point-of-sale financing and digital payment services to consumers. It connects customers with a global network of merchants. The company currently employs 441 people.
How to get in at Sezzle
Applying to Sezzle early gives you a distinct advantage, as recruiters often review the first wave of candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published, helping you stay ahead of the crowd. You can use these alerts to ensure your application is among the first they see. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind Sezzle roles, allowing you to contact them directly for a referral or to ask specific questions about the position. This direct approach often works better than sending your resume into a general queue.
