About the role#
The Security Engineering & Automation Intern will join our Field Security team. This role offers the chance to gain real-world experience across multiple security functions while completing your degree. You will work with our security teams to manage incidents, support customers, and improve internal processes.
What you'll do#
- Represent the security organization in incidents, tasks, and privacy-related calls.
- Communicate directly with customers and manage security escalations.
- Support the initialization and follow-up for penetration tests.
- Coordinate security-related PRBs and support the End of Life and Patching Program.
- Facilitate the triage and workflow of security incidents by collaborating with internal teams.
- Process violations of the Acceptable Use Policy.
- Provide support for the Clone Library.
- Train and enable the Tech Support and SAM teams.
What you'll need#
- Current enrollment in an accredited university, pursuing a Master's degree in Computer Science or a related field.
- Expected graduation date of December 2027 or later.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- A general understanding of Cloud Service Providers, ITIL, ITSM, and Security Operations.
- Strong presentation, communication, and customer-facing skills.
- Knowledge of internet security protocols, threat analysis, and enterprise cyber defense techniques.
- Ability to explain complex issues to peers, executives, and customers.
- Self-motivated, driven, and capable of working with little supervision.
- Prior experience with RFP and contract review is a plus.
- Hands-on experience with security incident handling and remediation is desired.
- Relevant industry certifications like CISSP, CISM, CSSP, or CEH are a plus.
Location & details#
- This is a full-time, paid internship based on-site in Kirkland, Washington.
- The position operates on a rolling basis.
About ServiceNow
ServiceNow is a software development company based in Santa Clara, California. Founded in 2003, it operates as a public company with over 10,000 employees. The firm provides a cloud-based platform designed to digitize and unify organizational workflows. Its specialties include enterprise cloud services, security operations, and IT service management.
How to get in at ServiceNow
Applying early at ServiceNow provides a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pool grows large. This timing helps you stay visible in a competitive process. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces the specific people managing ServiceNow hiring, allowing you to ask relevant questions about the position or request a referral. This direct approach often proves more effective than waiting for a response from a general queue.
