About the role#
This internship is part of the Field Security team. You will gain hands-on experience by working across multiple security teams while completing your degree. You will learn to navigate the ServiceNow platform and contribute to real-world security operations within a large enterprise environment.
What you'll do#
- Represent the security organization in incidents, tasks, issues, and calls regarding security and privacy.
- Communicate with customers on security matters and manage escalations.
- Support the initialization, follow-up, and escalation of penetration tests.
- Coordinate and support security-related PRBs.
- Assist with the End of Life and Patching Program.
- Facilitate the workflow and triage of security incidents by interacting with internal teams.
- Process Acceptable Use Policy violations and provide Clone Library support.
- Train and enable Tech Support and SAM teams.
What you'll need#
- Current enrollment in an accredited university pursuing a Master's degree in Computer Science or a related field, with a graduation date of December 2027 or later.
- Experience integrating AI into work processes, decision-making, or problem-solving.
- General understanding of Cloud Service Providers, ITIL, ITSM, and cloud operations.
- Knowledge of internet security protocols, threat analysis, enterprise cyber defense, and security operations.
- Ability to explain complex issues to peers, executives, and customers.
- Strong interpersonal and collaboration skills.
- Self-motivated, driven, and able to work with little supervision.
- Prior experience with RFP and contract review is preferred.
- Hands-on experience with security incident handling and remediation is preferred.
Location & details#
- Location: Kirkland, Washington, United States.
- Modality: On-site.
- Employment type: Full-time intern.
- Compensation: Base pay of $58.96/hr, plus equity, variable compensation, and benefits including health plans, 401(k) with company match, and flexible time away.
About ServiceNow
ServiceNow is a software development company based in Santa Clara, California. Founded in 2003, it operates as a public company with over 10,000 employees. The firm provides a cloud-based platform designed to digitize and unify organizational workflows. Its specialties include enterprise cloud services, security operations, and IT service management.
How to get in at ServiceNow
Applying early at ServiceNow provides a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the applicant pool grows large. This timing helps you stay visible in a competitive process. You can also improve your response rates by reaching out to the recruiters behind these roles directly. Intern Insider surfaces the specific people managing ServiceNow hiring, allowing you to ask relevant questions about the position or request a referral. This direct approach often proves more effective than waiting for a response from a general queue.
