About the role#
Sentry is looking for college students to join our Customer Service & Operations Co-op in El Paso. This program provides professional experience and exposure to the insurance industry. You will work in our Claims Contact Center as a primary contact for customers reporting incidents. The program includes training, business unit overviews, and networking opportunities tailored to your career interests. This role is scheduled to begin in July for the Fall 2027 through Spring 2028 academic terms.
What you'll do#
- Act as the initial point of contact for customers when an incident occurs.
- Process claims for policyholders and claimants over the phone.
- Assist with processing claims received via the internet or mail.
- Work with your team to meet department phone performance indicators.
- Participate in weekly team huddles and associate engagement activities.
- Attend informational overviews of various business units.
- Job shadow and network with colleagues based on your career interests.
What you'll need#
- Current full-time enrollment at the University of Texas at El Paso or El Paso Community College.
- Expected graduation date between May 2028 and May 2029.
- Availability for 15-19 hours per week during the semester, with the potential for up to 40 hours during breaks.
- Good academic standing.
- Strong verbal and written communication skills.
- Demonstrated learning mindset and leadership potential.
- Ability to work in a team atmosphere.
- Strong punctuality and dependability.
- Spanish-speaking bilingual skills are a plus.
Location & details#
- Location: El Paso, Texas.
- Modality: Hybrid (work from home on Mondays and Fridays; in-office Tuesday through Thursday).
- Terms: Fall 2027, Winter 2028, and Spring 2028.
- This position is paid.
- Sentry does not offer sponsorship for F-1, J-1, or H-1 Visas for this role.
About Sentry
Sentry is a mutual insurance group founded in 1904. Based in Stevens Point, Wisconsin, the company provides business insurance, life insurance, and risk management services. It operates several brands including Dairyland and The General. The company employs over 4,700 people.
How to get in at Sentry
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