About the role#
Sentry is seeking motivated college students for our Customer Service & Operations Co-op in Stevens Point, Wisconsin. This program provides professional experience and exposure to the insurance industry. You will work in our Claims Contact Center, serving as the initial point of contact for customers reporting incidents. This role is planned to begin in mid to late July for the Fall 2027 and Winter 2028 terms. This is a paid, part-time position.
What you'll do#
- Act as the primary contact for customers reporting a First Notice of Loss.
- Process claims for policyholders and claimants over the phone.
- Assist with processing claims received through the internet or mail.
- Meet department phone Key Performance Indicators as part of a team.
- Participate in weekly team huddles and associate engagement activities.
- Attend informational overviews of various business units.
- Job shadow and network with professionals based on your career interests.
What you'll need#
- Current full-time enrollment at UW-Stevens Point or Mid-State Technical College.
- Expected graduation date between May 2028 and May 2029.
- Ability to work 15-19 hours per week during the semester.
- Good academic standing.
- Strong punctuality and dependability.
- Solid verbal and written communication skills.
- Ability to work well in a team atmosphere.
- Demonstrated learning mindset and leadership potential.
- Spanish-speaking bilingual skills are a plus.
Location & details#
- Location: Stevens Point, Wisconsin.
- Work Modality: Hybrid (In-office Tuesday through Thursday, work from home Mondays and Fridays).
- Note: Sentry does not offer employment in this position to holders of F-1, J-1, or H-1 Visas for practical experience purposes.
About Sentry
Sentry is a mutual insurance group founded in 1904. Based in Stevens Point, Wisconsin, the company provides business insurance, life insurance, and risk management services. It operates several brands including Dairyland and The General. The company employs over 4,700 people.
How to get in at Sentry
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