About the role#
This position provides technical assistance to students, faculty, staff, and alumni. You will troubleshoot and resolve technical problems while developing professional skills in a campus environment. This role is open to current students who are Federal Work Study eligible.
What you'll do#
- Answer technical support phone calls and respond to voicemails.
- Manage support requests by creating, monitoring, and updating tickets in the Team Dynamix system.
- Set up AV equipment for campus events and manage equipment checkouts.
- Perform maintenance and repairs on classroom and meeting space technology like projectors and displays.
- Keep campus computer software up to date and ensure computer labs remain clean.
- Assist with technology installations and deployments.
- Document procedural processes and maintain accurate inventory records.
- Attend required trainings and follow department codes of conduct.
What you'll need#
- You must be a student at Saint Xavier University.
- You must be Federal Work Study eligible.
- A resume and cover letter are required for your application.
- Strong communication and interpersonal skills are essential.
- Patience and the ability to solve problems are key to assisting clients effectively.
- Attention to detail is required for documenting incidents.
- Familiarity with Microsoft Office is helpful.
- Prior technical or customer service experience is preferred.
Location & details#
- This role is located at 3700 W. 103rd Street, Chicago, IL.
- Work is performed both on-site and remotely.
- Shifts are available Monday through Friday from 7am to 10pm, Saturday from 8am to noon, and Sunday from noon to 3pm.
- Summer and holiday hours are Monday through Friday from 8am to 5pm.
About Saint Xavier University
Saint Xavier University is a Catholic institution based in Chicago. Founded in 1846, it is the oldest college in the city. The university serves 4,000 students across two campuses. It offers over 40 undergraduate programs and nearly 30 graduate degrees.
How to get in at Saint Xavier University
Securing an internship at Saint Xavier University requires a proactive approach. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. This timing often makes the difference in a competitive cycle. You should also look to reach out to the recruiters behind the company's roles directly to ask about the position or a referral. Intern Insider surfaces these specific contacts, which can materially improve your response rates compared to submitting an application into a general queue.
