About the role#
Parkson Group is looking for an IT Intern to join the team in Golden, Colorado. This is a paid, full-time position with a rolling term. You will work on-site to support the IT Helpdesk and assist customers with hardware and software issues. This role requires a detail-oriented person who can work alongside the Helpdesk Technician to keep office systems running.
What you'll do#
- Install, configure, upgrade, and restore PCs and mobile devices.
- Troubleshoot computer problems and provide technical support for incoming queries.
- Respond to requests in person, over the phone, or via email.
- Run diagnostic programs to identify and resolve hardware, software, and network issues.
- Maintain the daily performance of computer systems.
- Manage the inventory of production systems, spare computers, and accessories.
- Document all incidents and issues in the helpdesk system.
What you'll need#
- A Bachelor's degree in Computer Science, Computer Engineering, or Cybersecurity, or current enrollment in a related degree or certification program.
- Previous experience working in a diverse office environment.
- Strong written and verbal communication skills.
- Analytical ability and the capacity to solve problems while multitasking.
- Knowledge of hardware and software maintenance and testing.
Location & details#
- Location: Golden, Colorado, United States.
- Modality: On-site.
- Sponsorship: This role does not offer immigration sponsorship.
About Parkson Group
Parkson Group operates department stores across Asia. Founded in 1987, the company maintains its headquarters in Klang, Selangor Darul Ehsan. It employs over 10,000 people and functions as a public company. The business expanded into e-commerce in 2020 to support its retail operations.
How to get in at Parkson Group
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