About the role#
The ITS Lab Student Assistant serves as the initial point of contact for technical support within the ITS Tech Zone and Client Support Office. You will help students, faculty, and staff resolve technical issues while managing the day-to-day operations of computer labs and classrooms.
What you'll do#
- Troubleshoot hardware, software, and WiFi connectivity issues on PCs, Macs, and mobile devices.
- Answer phones and log help desk tickets to track user requests.
- Assist users with account activation, printing services, and common software like MS Office.
- Image and prepare new desktops and laptops for deployment.
- Maintain the cleanliness and organization of computer lab and classroom facilities.
- Replace printer supplies and perform hardware checks to ensure equipment functionality.
What you'll need#
- Mid to advanced computing skills and a basic understanding of troubleshooting methods.
- Intermediate knowledge of Microsoft Windows, macOS, and iOS.
- A basic grasp of hardware functionality and component replacement.
- Ability to lift approximately 30 lbs.
- Strong communication skills and attention to detail.
- Ability to work efficiently under limited supervision.
Location & details#
- Location: New York, New York.
- Schedule: Rolling basis, maximum of 20 hours per week during the semester and up to 35 hours during breaks.
- This is a paid, on-site student position.
About Pace University
Pace University is a nonprofit higher education institution based in New York. It was founded in 1906. The university employs between 1,001 and 5,000 people. It focuses on academic programs and student mentorship.
How to get in at Pace University
Applying to Pace University early gives you a significant advantage, as recruiters often review the first batch of candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can be among the first to submit your materials. Getting your application in before the pile grows is a practical way to ensure your profile is actually seen by the hiring team. You can also improve your response rates by reaching out to the people behind the roles. Intern Insider surfaces the recruiters behind the company's roles so you can contact them directly to ask about the position or a potential referral. This direct approach often works better than waiting for a response from a general queue.
