About the role#
Join Nokia as a Customer Technical Support Co-op or Intern to gain hands-on experience troubleshooting real-world network environments. You will work with IP Service Router platforms, collaborate with experts, and develop practical skills in the telecommunications industry.
What you'll do#
- Troubleshoot customer network issues across various IP Service Router platforms.
- Manage and support network environments using Nokia SR Linux, including configuration, troubleshooting, and upgrades.
- Assist in reproducing customer issues in the lab and document test results.
- Perform basic configuration tasks on routers and switches under supervision.
- Identify opportunities for automation and develop solutions.
- Help prepare presentations or summaries based on findings from lab tests or customer cases.
- Participate in continuous learning through internal workshops, trainings, and shadowing opportunities.
What you'll need#
- Currently pursuing a diploma, bachelor’s, or master’s degree in network technology, Computer, Software, Electrical, or Telecommunications Engineering, Computer Science, or a related field at an accredited school in Canada.
- Knowledge of the OSI model, TCP/IP, subnetting, routing protocols like OSPF and BGP, and switching technologies such as VLANs and STP.
- Strong knowledge of Linux platforms, coding, and automation.
- Excellent written and verbal communication skills.
- Ability to work well in a team environment.
- Willingness to learn and share knowledge with others.
- Preferred: IP Certifications, basic knowledge of router and switch configuration, and exposure to tools like Wireshark and IXIA.
Location & details#
- Location: Ottawa, Ontario, Canada.
- Work Modality: On-site.
- Term: Winter 2027 (January 4 to April 30, 2027).
- Status: Full-time, paid position.
About Nokia
Nokia provides technology for fixed, mobile, and transport networks. The company focuses on telecommunications, software, and services. It maintains headquarters in Espoo, Southern Finland. The organization operates as a public company with over 100,000 employees.
How to get in at Nokia
Applying to Nokia early gives you a significant advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can apply among the first before the pile grows. Reaching out to the right people often beats waiting in a queue. Intern Insider surfaces the recruiters behind Nokia roles so you can contact them directly to ask about the position or a referral, which often improves response rates.
