About the role#
As a Customer Journey and Strategy Intern, you will work with our team to own the end-to-end customer ownership journey. This 12-week program focuses on the intersection of customer insights, business planning, and strategy. You will contribute to initiatives that shape how customers interact with the Nissan brand throughout their ownership experience.
What you'll do#
- Analyze customer profiles and ownership data to find trends and insights that support experience improvements.
- Conduct benchmarking for loyalty and customer experience across automotive and non-automotive sectors.
- Help refine customer journey maps to identify key moments that drive satisfaction and retention.
- Assist with strategic projects aimed at strengthening long-term customer loyalty and engagement.
- Work with cross-functional teams to develop recommendations that improve the customer experience.
What you'll need#
- Current enrollment in an undergraduate or graduate program in Marketing, Business Analytics, Customer Experience, Business Strategy, Data Analytics, Communications, or a related field.
- You must be entering your Junior or Senior year at the start of the upcoming academic term.
- A GPA of 3.0 or above.
- Proficiency in Microsoft Excel and PowerPoint.
- Strong data analysis, problem-solving, and project management skills.
- Ability to gather and interpret data to support business decisions.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively across multiple functions and stakeholder groups.
- A genuine interest in customer experience, consumer behavior, and business strategy.
Location & details#
- This is a full-time, on-site internship based in Franklin, Tennessee.
- The program runs during the Summer of 2027.
- This position is paid.
- Sponsorship is not available for this role.
About Nissan Motor Corporation
Nissan Motor Corporation is a global manufacturer of motor vehicles. The company sells cars under the Nissan and INFINITI brands. Founded in 1933, it maintains its headquarters in Yokohama, Japan. It operates across four regions, including the Americas, China, Japan-ASEAN, and the AMIEO region.
How to get in at Nissan Motor Corporation
Applying early gives you a distinct advantage at Nissan Motor Corporation, as recruiters often review applications in the order they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, helping you get your materials in before the pile grows. You can avoid the uncertainty of the general queue by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles, allowing you to contact them directly to ask about the position or a referral, which often improves your response rates.
