About the role#
The Enterprise Technology Services intern program offers college students the opportunity to gain experience in the financial sector. You will support the Desktop Support Services group by applying your academic knowledge to daily tasks. This is a year-round, on-site internship that requires active enrollment in an accredited university throughout the duration of the program. You will work under the guidance of management and senior staff to develop your technical and professional skills.
What you'll do#
- Diagnose and resolve hardware and software issues for end users.
- Provide customer service while interacting with multiple departments.
- Apply technical knowledge within established standards, change control, policies, and procedures.
- Participate in a collaborative, team-driven network.
- Complete assigned duties and special projects as directed by management.
What you'll need#
- Current enrollment in a degree-seeking program, specifically in Computer Science.
- Basic knowledge of networking, including IP and DNS.
- Basic understanding of cybersecurity, such as MFA and phishing.
- Experience with ticketing systems like ServiceNow.
- Strong communication and customer service skills.
- Professional presence, maturity, and attention to detail.
- Ability to follow standard operating procedures.
- Preferred: CompTIA A+ or Microsoft 365 Fundamentals certifications.
- Preferred: Experience with ConnectWise Remote Support, CyberArk, or Citrix VDI troubleshooting.
Location & details#
- Location: 820 Follin Lane, Vienna, VA 22180.
- Schedule: Monday through Friday, 8:00 AM to 4:30 PM.
- Commitment: Minimum of 20 to 25 hours per week, based on your school schedule.
- Status: This is a paid, full-time internship.
About Navy Federal Credit Union
Navy Federal Credit Union is a nonprofit financial institution founded in 1933. It serves the Armed Forces, Department of Defense, veterans, and their families. With over 15 million members and more than 25,000 employees, it operates as the largest credit union in the world. The organization maintains its headquarters in Vienna, Virginia, alongside additional campuses in Florida, California, and Virginia.
How to get in at Navy Federal Credit Union
Securing an internship at Navy Federal Credit Union requires speed because early applicants are often reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, helping you apply among the first. This timing often makes the difference between being seen and getting lost in a high volume of submissions. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral. This approach often improves response rates compared to submitting an application into a general queue.
