About the role#
The Knowledge Analyst Winter Co-op is a full-time position within the AskHR Knowledge & Education team. You will work alongside knowledge management professionals and HR stakeholders to maintain, govern, and improve HR knowledge content. This role focuses on helping employees access information through self-service tools and gaining experience with enterprise platforms, content governance, and emerging AI technologies.
What you'll do#
- Support the maintenance, review, and updating of HR knowledge articles, guides, and documentation.
- Partner with HR stakeholders to coordinate article reviews and content governance activities.
- Assist with content cleanup, standardization, and quality assurance across internal platforms.
- Support initiatives to improve content usability, searchability, and employee self-service.
- Conduct research and gather information from subject matter experts.
- Assist with reporting and analytics by maintaining trackers, compiling metrics, and identifying trends.
- Support projects related to ServiceNow, content governance, and generative AI readiness.
- Identify process improvements and contribute recommendations to enhance content quality.
- Collaborate with cross-functional teams on special projects and continuous improvement initiatives.
What you'll need#
- Currently pursuing an undergraduate degree in Human Resources, Business Administration, Communications, Information Management, Professional Writing, English, Psychology, or a related discipline.
- Strong written and verbal communication skills.
- Analytical and problem-solving abilities with the capacity to synthesize information from multiple sources.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities in a deadline-driven environment.
- Demonstrated ability to work independently and within a collaborative team.
- Interest in knowledge management, content strategy, employee experience, or digital transformation.
- Positive attitude, adaptability, and an eagerness to learn new systems and processes.
- Experience with research, documentation, content editing, or managing information repositories is preferred.
- Familiarity with platforms like SharePoint, ServiceNow, Salesforce, or content management systems is preferred.
- Experience with Excel, Power BI, or other reporting tools is preferred.
Location & details#
- Location: Waterloo, Ontario, Canada.
- Term: Winter 2027.
- Modality: Hybrid.
- Employment Type: Full time.
- Compensation: $40,950.00 CAD - $56,550.00 CAD annually (pro-rated based on work term length).
About Manulife
Manulife is an international financial services group based in Toronto. The company operates as Manulife in Canada, Asia, and Europe and as John Hancock in the United States. It manages over 1.3 trillion dollars in assets for approximately 34 million customers. The organization employs more than 34,000 people and works with over 116,000 agents.
How to get in at Manulife
Securing an internship at Manulife requires speed, as early applicants are often reviewed before the candidate pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. This approach ensures your application is seen early in the process. You can also improve your chances by connecting with the people hiring for these roles. Intern Insider surfaces the recruiters behind Manulife positions so you can reach out directly to ask about the role or a referral. This direct outreach often yields better response rates than submitting an application into a general queue.
