About the role#
As a Tenant Insurance Advisor, you will act as a primary point of contact for renters across Canada. You will own the client experience from start to finish, managing everything from new policy setups to renewals and claims. This role provides a chance to gain experience in sales and client advisory while working within a tech-enabled environment. You will identify client pain points and collaborate with internal teams to improve our workflows and documentation.
What you'll do#
- Respond to tenant insurance inquiries via phone, email, and chat, while prioritizing daily tasks to keep queues organized.
- Use policy and billing software to confirm coverage, manage documents, and execute routine changes like address or name updates.
- Empower customers to use self-service tools and process sensitive payment updates securely.
- Minimize cancellations by resolving payment issues and guide clients through the claims process.
- Translate complex insurance terms into simple language for tenants.
- Collaborate on documentation updates and serve as a peer mentor for new team members.
- Liaise with property management partners to ensure lease obligations are met.
- Ensure accuracy in record-keeping and identity verification.
- Assist in developing reporting materials, creating marketing content, and participating in sales outreach initiatives.
What you'll need#
- At least 1 year of experience in sales, customer support, or client-facing roles.
- A willingness to obtain and maintain required industry licensing, including passing provincial exams.
- Ability to pass a standard criminal record check.
- Exceptional attention to detail and strong written and verbal communication skills.
- A natural ability to build trust with clients.
- Demonstrated ability to learn and adopt new technologies and internal platforms quickly.
- Pursuing or holding a degree in Business Administration, Marketing, Communications, or Economics is preferred.
Location & details#
- This is a full-time, paid, rolling co-op position based in Kelowna, British Columbia.
- The role operates on a hybrid work schedule.
About Summit
Summit is a quantitative consulting and data analytics firm based in Washington, District of Columbia. Founded in 2003, the company provides data analysis and consulting services to both public and commercial clients. The firm employs between 51 and 200 people. Its staff includes economists and econometricians who focus on quantitative and qualitative research.
How to get in at Summit
Applying early is a distinct advantage at Summit because recruiters review applications as they arrive. You can use Intern Insider to receive an instant alert the moment a new internship role is published, which helps you get your materials in before the applicant pool grows. Getting in early ensures your profile is seen while the hiring team is still building their shortlist. Reaching out to the right people often yields better results than submitting to a general queue. Intern Insider surfaces the recruiters behind Summit roles so you can contact them directly to ask about the position or a referral. This direct approach helps you stand out and often improves your response rate.
