About the role#
The Loyalty Intern supports the evolution of the Macy's Star Rewards program. You will help develop go-to-market strategies, launch new customer benefits, and analyze program performance. This 8-week internship provides hands-on experience in a core retail business function. You will work across multiple areas of the business to deliver engaging loyalty experiences and gain exposure to senior leaders.
What you'll do#
- Support the development of go-to-market strategies for new Star Rewards benefits and customer experiences across stores, digital, app, and marketing channels.
- Collaborate with Loyalty, Stores, Digital, Technology, Marketing, Legal, and Data & Analytics teams to support program launches.
- Assist with launch planning, customer communications, benefit journeys, and operational requirements.
- Analyze loyalty program, campaign, and business performance data to uncover key insights.
- Conduct customer, market, and competitive research to identify opportunities for program enhancements.
- Support the execution and measurement of loyalty and credit marketing initiatives.
- Identify opportunities to improve customer engagement and loyalty experiences.
What you'll need#
- Junior standing (rising senior) pursuing a bachelor's degree with a strong academic record. A minimum 3.0 GPA is preferred, and all majors are considered.
- Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and formulas. Proficiency in Microsoft Office (Excel, Word, and PowerPoint) is required.
- Strong retail math, analytical, and problem-solving skills. You should be able to analyze sales, gross margin, inventory productivity, and other key performance metrics.
- Basic understanding of financial performance metrics, profitability concepts, statistical analysis, and assortment planning.
- Excellent written and verbal communication skills, including the ability to read and interpret instructional documents.
- Ability to independently organize and prioritize multiple projects, collaborate cross-functionally, and manage multiple priorities.
- Demonstrated leadership, teamwork, and relationship management skills.
- High aptitude with the ability to process information quickly, streamline processes, and drive business results.
- Ability to work a flexible schedule based on department and company needs.
Location & details#
- Location: New York, New York, United States
- Term: Summer 2027
- Modality: On-site
- Employment Type: Full time
- Paid: Yes
- Sponsorship: Not available
About Macy's
Macy's is a retail company founded in 1858. It operates approximately 640 locations across 43 states, the District of Columbia, Puerto Rico, and Guam. The company offers fashion and home goods through its physical stores and an e-commerce platform. Headquartered in New York, it employs over 82,000 people.
How to get in at Macy's
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