About the role#
This 8-week summer internship at our New York corporate offices provides an in-depth look at how we understand the customer journey. You will work with our team to identify ways to improve the digital and omnichannel experience. This role relies on customer feedback, survey data, and market research to help inform business decisions.
What you'll do#
- Analyze customer feedback and survey data to find pain points, trends, and opportunities.
- Support the development of insights reports and presentations for cross-functional partners.
- Conduct deep dives into key customer journeys to uncover areas for improvement.
- Perform competitive benchmarking and external research.
- Assist in translating customer insights into actionable recommendations.
- Support ad hoc customer experience projects and analyses.
What you'll need#
- Junior standing (rising senior) pursuing a bachelor's degree with a strong academic record (3.0 GPA preferred).
- All majors are considered.
- Advanced Excel skills, specifically Pivot Tables, VLOOKUP/XLOOKUP, and formulas.
- Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
- Strong retail math, analytical, and problem-solving skills.
- Ability to interpret instructional documents, reports, and procedure manuals.
- Basic understanding of financial performance metrics, profitability, statistical analysis, and assortment planning.
- Ability to independently organize, prioritize, and meet deadlines.
- Demonstrated leadership, teamwork, and relationship management skills.
- Ability to work a flexible schedule.
- High aptitude for processing information and developing solutions.
- Commitment to accuracy, accountability, and attention to detail.
Location & details#
- Location: New York, New York
- Term: Summer 2027
- Modality: On-site
- Employment: Full-time, paid internship
About Macy's
Macy's is a retail company founded in 1858. It operates approximately 640 locations across 43 states, the District of Columbia, Puerto Rico, and Guam. The company offers fashion and home goods through its physical stores and an e-commerce platform. Headquartered in New York, it employs over 82,000 people.
How to get in at Macy's
Applying early is a distinct advantage at a company as large as Macy's, as recruiters often review candidates as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting an application to a role that has already been filled. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. Direct outreach often improves your response rates compared to waiting for a notification from an automated system.
