About the role#
kW Engineering is seeking an IT Intern to assist with the maintenance of desktop hardware, software, operating systems, and general IT support. This role provides hands-on experience in a professional engineering environment, focusing on daily IT operations, equipment management, and user support.
What you'll do#
- Assist with troubleshooting basic hardware, software, printer, and connectivity issues.
- Support the setup and configuration of desktop computers, laptops, monitors, and mobile devices.
- Help maintain an inventory of installed software, hardware, and IT equipment.
- Assist with software installations, updates, and workstation configurations.
- Support new hire onboarding by preparing laptops, user accounts, and IT equipment.
- Assist with offboarding tasks, including collecting equipment and managing account access.
- Help organize and maintain server rooms, including cable management and labeling.
- Maintain IT documentation, asset records, and internal procedures.
- Assist with monitoring cybersecurity training and phishing awareness activities.
- Support general IT ticket management and collaborate with team members to address daily IT needs.
What you'll need#
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, Cybersecurity, or a related field.
- Basic understanding of computer hardware, software, operating systems, and troubleshooting concepts.
- Familiarity with Microsoft Office 365 and Windows environments.
- Strong organizational skills and attention to detail.
- Excellent communication and customer service skills.
- Ability to learn quickly, follow instructions, and manage multiple tasks.
- Willingness to perform hands-on technical and organizational tasks.
Location & details#
- Location: Oakland, California
- Work Modality: On-site
- Employment Type: Full-time
- Compensation: Paid internship
- Term: Rolling
