About the role#
As a Sales Operations Intern, you will work on the HardieLink platform. This role focuses on customer success, digital adoption, analytics, and process improvement. You will contribute to projects that enhance the user experience and support scalable growth for a platform that manages over 16,000 orders annually.
What you'll do#
- Analyze user adoption metrics, platform performance, and customer engagement trends.
- Build and maintain the HardieLink Adoption and Health Dashboard for executive reporting.
- Assist with user onboarding, registration tracking, and customer communications.
- Develop training materials, user guides, FAQs, and video resources.
- Contribute to the HardieLink Customer Success Playbook.
- Perform UAT and regression testing for new features, including documenting defects and collaborating with IT teams.
- Manage portal content, including release notes, feature announcements, and knowledge base updates.
- Review customer feedback and survey results to recommend improvements for the product roadmap.
What you'll need#
- Enrollment in a bachelor's degree program for Business Administration, Marketing, or Computer Science.
- An anticipated graduation date between December 2027 and May 2029.
- A minimum GPA of 3.0.
- Availability to work full-time for 12 weeks during summer 2027.
- Legal authorization to work in the United States.
- Reliable transportation to the office.
- Strong project management, organizational, and analytical skills.
Location & details#
- Location: Chicago, Illinois.
- Work Modality: On-site.
- Term: Summer 2027 (12 weeks).
- Compensation: Paid internship.
About James Hardie
James Hardie manufactures fiber cement and fiber gypsum building products. The company serves homeowners and building professionals through the production of exterior siding, trim, and backerboard. It maintains operations across North America, Europe, Australia, and New Zealand. The firm is headquartered in Chicago and employs between 5,001 and 10,000 people.
How to get in at James Hardie
Applying early at James Hardie provides a distinct advantage because recruiters review applications before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, ensuring you can submit your materials among the first. Reaching out to the right people often yields better results than submitting to a general queue. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the position or a potential referral, which materially improves your response rates.
