About the role#
Indie Campers is seeking a Tourism & Operations Intern to join the team at the San Francisco Depot. This role is designed for students or recent graduates interested in gaining hands-on experience within the RV and campervan rental industry. You will serve as a primary point of contact for guests, managing the customer journey from arrival to departure while supporting essential operational tasks.
What you'll do#
- Manage guest check-ins and check-outs, including registration, payment processing, and explaining campervan functionalities and rental terms.
- Upsell road trip extras to enhance the customer experience.
- Align reservations with fleet availability and prepare campervans, kits, and accessories for upcoming trips.
- Perform quality control checks to maintain vehicles in top condition, identifying and addressing maintenance or repair needs.
- Support the team in monitoring inventory, coordinating the fleet, and troubleshooting daily operational issues.
What you'll need#
- Current student or recent graduate in Hospitality, Tourism, International Studies, Business Administration, or a related field.
- Fluency in English.
- A valid driver's license for both manual and automatic vehicles.
- A valid work permit, if applicable.
- Strong customer service orientation and the ability to connect with people from diverse backgrounds.
- A problem-solving mindset and a willingness to handle hands-on operational tasks.
Location & details#
- Location: Union City, California.
- Modality: On-site.
- Employment type: Full-time.
- Compensation: $17.87 per hour.
- Program includes online and on-the-job training in areas such as fleet coordination, logistics, and guest relations, with potential career opportunities following the internship.
