About the role#
As a Technical Support Intern, you will join our team to help clients solve technical issues. You will gain hands-on experience with IBM software products while learning from experts in the field. This role is a full-time, paid internship for Summer 2027.
What you'll do#
- Collaborate with global support and engineering teams to resolve client product issues.
- Analyze diagnostics to recommend solutions and optimize product usage.
- Create and update knowledge base articles to share technical insights.
- Educate clients on best practices and product usage.
- Work with Engineering and Product teams to improve IBM solutions.
- Participate in proactive support tasks such as upgrade planning and product adoption.
- Learn how clients integrate IBM software into real-world solutions.
What you'll need#
- Currently pursuing a degree in Computer Science, Computer Engineering, Artificial Intelligence, or a related field.
- Strong communication skills and a focus on customer satisfaction.
- Familiarity with Windows and Linux operating systems.
- Basic understanding of troubleshooting and problem resolution.
- Fluency in English.
- Exposure to programming languages like Java or Python.
- Understanding of software development concepts and system integration.
Location & details#
- Work modality: Hybrid.
- Term: Summer 2027.
- This position is a paid internship.
About IBM
IBM provides IT services and consulting to a global client base. The company develops technology solutions across areas such as cloud computing, security, analytics, and infrastructure. It operates as a public organization with more than 10,001 employees. The corporate headquarters are located in Armonk, New York.
How to get in at IBM
Applying early at IBM gives you a measurable advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can submit your materials before the pile grows. Being among the first candidates seen helps you stand out in a large applicant pool. You can also improve your response rates by reaching out to the recruiters behind the roles directly. Intern Insider surfaces the specific contacts for IBM positions so you can ask about the role or a referral. This direct approach often works better than sending your resume into a queue.
