About the role#
As an IT Support Intern, you will help keep our systems running for all employees. You will resolve technical issues, set up equipment, and assist with IT requests while working as part of a team. This is an 8-month, full-time co-op position for the Fall 2026 term.
What you'll do#
- Receive and respond to IT support requests via phone, email, web, or in person.
- Document user information and track issues using IT Service Management (ITSM) tools.
- Set up user accounts, configure hardware, and provide basic training for new hires.
- Assist with collaboration tools like Microsoft Teams and Zoom, as well as iOS and Android mobile devices.
- Help deactivate accounts and collect equipment when employees leave the company.
- Support virtual machines, operating systems, and related services.
- Participate in team knowledge sharing and quality assurance activities.
What you'll need#
- Enrollment in a computer science or related college or university program.
- Basic knowledge of Office 365, SharePoint, and mobile platforms.
- Familiarity with Microsoft and administrative technologies including Active Directory, Azure/Entra AD, DNS, and Exchange.
- Experience with ticketing systems such as ServiceNow.
- Ability to troubleshoot basic network issues.
- Legal authorization to work in Canada.
Location & details#
- This role is based at our headquarters in Toronto, Ontario.
- The position follows a hybrid work model.
- This is a paid, full-time 8-month co-op term.
About HomeEquity Bank
HomeEquity Bank is a Schedule I Canadian bank based in Toronto. Founded in 1986, it focuses on reverse mortgages for homeowners aged 55 and over. The company employs between 201 and 500 people. It uses a direct-to-consumer model alongside a network of referral partners like credit unions and mortgage brokers.
How to get in at HomeEquity Bank
Applying to HomeEquity Bank early is a significant advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your resume to a crowded queue. You can also improve your chances by reaching out to the people actually hiring for the role. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the position or a referral, which materially improves response rates. Connecting with a real person often makes the difference between being ignored and getting an interview.
