About the role#
We are looking for a Network Engineering Intern to join our Wireless Technical Support team. You will work with customers, partners, and internal staff to investigate and resolve wireless networking issues. This role focuses on Mist cloud-managed solutions, wireless access points, and related technologies. You will gain hands-on experience in a professional environment while developing your technical and troubleshooting skills.
What you'll do#
- Assist Technical Support Engineers with the analysis of wireless networking incidents.
- Investigate issues involving wireless access points, client connectivity, authentication, and network performance.
- Collect and review technical data including device logs, packet captures, configuration details, and event timelines.
- Identify potential causes for wireless problems such as coverage, interference, roaming, DHCP, DNS, or VLAN issues.
- Reproduce reported problems in laboratory or simulated environments.
- Perform configuration reviews and validate network settings.
- Document troubleshooting steps, findings, and solutions to contribute to internal knowledge-base articles.
- Learn to use diagnostic utilities, dashboards, and technical support tools.
- Participate in team meetings, training sessions, and customer case reviews.
- Escalate complex issues to senior engineers when necessary.
What you'll need#
- Currently pursuing a Bachelor’s degree in Computer Science, Computer Engineering, Electrical or Electronics Engineering, Information Technology, Telecommunications, Networking, or a related field.
- A basic understanding of computer networks, Internet technologies, and troubleshooting methodologies.
- English proficiency at a B2 level or higher for technical communication.
- Strong analytical, organizational, and time-management skills.
- A proactive, collaborative, and solution-oriented mindset.
- Ability to work independently and ask for guidance when needed.
- Academic coursework or projects involving computer networks, wireless communications, cloud computing, or cybersecurity.
- Familiarity with wireless access points, WLAN controllers, or network monitoring tools.
- Exposure to 802.11 Wi-Fi standards and network authentication concepts like WPA2/WPA3, 802.1X, RADIUS, and captive portals.
- Basic knowledge of Linux operating systems and packet analysis tools such as Wireshark.
- Coursework or experience with Python, APIs, or automation.
Location & details#
- This position is based in San Juan, Puerto Rico.
- This is an on-site role requiring work from our office.
- The role is full-time.
About Hewlett Packard Enterprise
Hewlett Packard Enterprise operates as a public IT services and consulting company. It functions as an edge-to-cloud business. The company maintains its headquarters in Houston, Texas. It employs 92,729 people across its global operations.
How to get in at Hewlett Packard Enterprise
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