Student Success Coach

About the role#

The Student Success Coach provides holistic guidance to a caseload of undergraduate students at Hartwick College. This full-time, 11-month position focuses on supporting the social, emotional, and intellectual growth of first- and second-year students as they transition to college. The coach works closely with faculty and staff to assist with registration advising and provides targeted support for academically at-risk students, including those in the Academic Rebound Program.

What you'll do#

• Provide coaching to a caseload of probation students and assist with the coordination of coaching for the Academic Rebound program.
• Conduct outreach and intervention for at-risk students, managing support for those identified through early alerts and grade reports.
• Coordinate regular communications, meetings, and status updates regarding student development, including major exploration, course planning, and campus engagement.
• Assist with Tutoring and other Success Center programming, including group tutoring and collaborative advising events.
• Participate on assigned committees and major campus events such as Welcome Weekend, True Blue Weekend, and Commencement.
• Serve as a primary contact person, maintaining awareness of campus life, curricula, and student services to assist students effectively.

What you'll need#

• A Bachelor’s degree from an accredited college or university.
• 3 or more years of highly participatory, successful student support experience in higher education.
• Exceptional interpersonal and communication skills, both verbal and written.
• Knowledge of student development theories and advising best practices.
• Demonstrated excellence in planning, organizing work, and maintaining records.
• Proficiency with MS Word, Excel, Google Mail, and database software.
• Ability to work effectively with diverse populations and maintain confidentiality.

Location & details#

• Location: Oneonta, New York.
• Modality: On-site.
• Employment Type: Full-time.
• Term: Rolling.