About the role#
As a Reservations and Conference Accommodations Intern for Summer 2027, you will act as the first point of contact for resort guests. You will help guests navigate our lodging, golf, spa, and dining options to build their stay. You will also work with our Conference Services team to learn the logistics of managing large event room blocks. This role provides hands-on experience in reservation management and guest relations.
What you'll do#
- Book reservations accurately in our system using correct departmental codes.
- Answer phone calls promptly and professionally.
- Describe the property layout, accommodations, and facilities to guests.
- Stay informed on all current promotions, packages, and rates.
- Manage no-shows, cancellations, guarantees, and direct billing.
- Coordinate with Group Reservations, Front Desk, and Housekeeping departments.
- Complete clerical tasks like typing and filing.
- Attend GTRS orientation, guest relation classes, and customer service training.
- Participate in bi-weekly intern meetings and committee meetings.
- Complete assigned internship projects.
- Maintain a clean work area and follow company grooming and dress standards.
- Report unusual requests or guest concerns to your manager.
- Work a flexible schedule, including days, evenings, weekends, and holidays.
What you'll need#
- Current enrollment at a University, College, or Community College.
- Requirement to receive college credit for this internship.
- Previous experience in customer service or a relevant field.
- Excellent oral and written communication skills.
- Strong attention to detail.
- An outgoing, friendly, and professional demeanor.
- Ability to pass a background investigation and drug screen.
- Ability to lift or move up to 40 pounds and sit for long periods.
Location & details#
- Location: Acme, Michigan.
- Term: Summer 2027.
- Modality: On-site.
- This is a paid, full-time internship. Native American preference applies.
About Grand Traverse Resort and Spa
Grand Traverse Resort and Spa is a hospitality destination located near Traverse City, Michigan. Founded in 1980, the property occupies 900 acres along the shores of Grand Traverse Bay. It maintains nearly 600 rooms and 86,500 square feet of meeting space. The resort operates 54 holes of golf, a spa, and multiple dining venues.
How to get in at Grand Traverse Resort and Spa
Applying early gives you a distinct advantage at Grand Traverse Resort and Spa because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, so you can be among the first to apply before the applicant pool grows. This helps you avoid the common frustration of submitting your resume after the initial review phase has already begun. You can also reach out to recruiters directly to ask about the role or a potential referral, which often improves your response rate. Intern Insider surfaces the specific recruiters behind these roles, allowing you to bypass the general queue and connect with the people actually making the hiring decisions.
