About the role#
Franklin University is hiring a Student Desktop Technician to provide technology support for students, faculty, and staff. This role involves direct interaction via phone, email, and in-person visits to resolve hardware and software issues. You will work on-site in Columbus, Ohio, with a flexible schedule of 20 to 25 hours per week between Monday and Friday.
What you'll do#
- Set up and deploy university laptops and desktops.
- Provide hardware and software support through remote and on-site assistance.
- Install and update applications.
- Manage inventory and escalate high-impact technical issues when necessary.
What you'll need#
- Current enrollment as a Franklin University student.
- Proficiency with MS Office products.
- Strong attention to detail and customer service skills.
- Excellent oral and written communication abilities.
- Capability to lift up to 60 pounds, including equipment like monitors, printers, and desktops.
- Experience in a help desk or call center environment is preferred, as is familiarity with Windows operating systems and PC hardware.
Location & details#
- Location: Columbus, Ohio
- Term: Rolling
- Work Modality: On-site
- Compensation: Paid position
- Eligibility: Must be a current Franklin University student
About Franklin University
Franklin University is a nonprofit institution based in Columbus, Ohio. Founded in 1902, the school specializes in adult education and offers degree programs ranging from bachelor to doctorate levels. It maintains a focus on accessibility and affordability for working students. The university employs between 501 and 1,000 people.
How to get in at Franklin University
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