About the role#
The Broadcast and Streaming Intern supports the Communications team by managing the fan experience on PanthersPlus.TV. You will act as the primary contact for subscribers, handling support inquiries and ensuring a smooth viewing experience during live broadcasts. This role offers experience in live streaming operations, customer support, and broadcast technology within a professional sports environment.
What you'll do#
- Manage the PanthersPlus.TV customer support inbox and escalate technical issues to our partners at ViewLift.
- Monitor the streaming platform during live games to address subscriber outreach and technical issues in real time.
- Track and organize subscription and platform data, including support volume and recurring feedback.
- Prepare weekly reports on platform performance and active support tickets.
- Attend weekly meetings with Panthers personnel and ViewLift to review performance metrics and project priorities.
What you'll need#
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with the Microsoft Office Suite.
- Ability to learn new streaming platforms and support tools.
- Reliable high-speed internet for remote game-night coverage.
- Current enrollment or recent graduation in Communications, Marketing, Media Studies, or Journalism.
Location & details#
- Location: Remote for game-night monitoring and on-site at Amerant Bank Arena in Sunrise, Florida, as requested.
- Term: Fall 2026 (2026-27 season).
- Schedule: You must be available for at least 75% of all Florida Panthers games, including preseason, the first round of the playoffs, weekends, evenings, and holidays.
- Status: This is a paid, full-time internship.
How to get in at Florida Panthers
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